Job Details

Requirements

• Candidate must possess at least Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Microsoft Excel
• Having knowledge in IT and have Ms. Excel skills will be an advantage.
• Work Location : Cilandak – South Jakarta
• Willing to work Shifting

Responsibilities

• Respond for technical assistance in person via phone or electronically.
• Identify, analyze, investigate technical issues, log all helpdesk interactions, and advise users on appropriate action.
• Manage problems and escalate situations
• Having knowledge in proses flow in Application System (especially mobile apps).
• Working with users to identify a computer or IT technical problems and advising on the solution.
• Handling problems on the first level.
• Tracking and route problem with Azure Dev Ops system.
• Create a weekly report (for PGLS Numbers and Trends, Open Issue by Category/Modules, Open issue by Area and Division, Critical issue list).
• Prepare and compile activity reports and coordinate with QA team and Project Manager
• Working with QA Team to resolve a technical/issue problem.
• Maintain and follow up for all status tickets.
• Ensure all tickets escalate to the next layer closed when the problem fixed.